FAQs
What happens if my benefit claim is refused or awarded at a lower rate than expected?
Our packages do not include support with appealing refused or reduced benefit decisions. If you would like assistance with an appeal, we can discuss your requirements and provide a separate scope of work and fee proposal before any work begins.
Do you provide ongoing case management?
Ongoing case management is not included beyond the four-week follow-up check-in available under Package 3.
Will you train me to use assistive technology or care equipment?
No. While we may help arrange assistive technology or care equipment under Package 3, however we are able to coordinate training with the supplier if requested.
Do you provide financial, legal, or medical advice?
No. We do not provide regulated financial advice, regulated legal advice, or medical advice of any kind.
Can you act as my care provider or employ care workers on my behalf?
No. We do not provide care services directly, nor do we employ or manage care workers on behalf of clients.
Can you manage my finances, investments, or assets?
No. We do not manage the finances, investments, property, or assets of the Service Recipient.
Will you attend court or tribunal hearings with me?
No. Attendance at court, tribunals, or other formal legal proceedings is not included in our services.
Can I request services that are not listed in my package?
Any service not specifically included in your selected package will only be provided if agreed separately in writing. Additional fees may apply.
What does your service do?
We provide professional care navigation and assistance services, helping individuals and families understand, access, and coordinate the care and support they need.
What experience do you have?
Our practitioners have professional experience across social care, health, and community services, giving us a thorough understanding of how care systems work and how to navigate them effectively.
Are you affiliated with any care providers or financial products?
No. We are completely independent and are not affiliated with any care provider, insurer, financial adviser, or financial product. This allows us to provide impartial guidance focused solely on your needs and best interests.
Will I have a dedicated point of contact?
Yes. We act as a single point of contact for families and individuals navigating often complex care systems, helping to reduce stress and simplify communication.
Do you advocate on behalf of clients?
Yes. We can represent and advocate for your interests when communicating with local authorities, benefit authorities, care providers, and other relevant organisations, ensuring your voice is heard throughout the process.
Who do you work for?
We work for you. Our role is to support your goals, preferences, and best interests while helping you access the services and support you are entitled to.