Cookie Policy

Resilient Roots Services Ltd Last Updated: June 2026

1. Introduction

This Cookie Policy explains how Resilient Roots Services Ltd (“we”, “our”, or “us”) uses cookies and similar technologies on our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Our website is built using WordPress and is designed to use only those cookies that are strictly necessary for its operation, security, and core functionality. We do not use cookies for advertising, marketing, or non-essential analytics purposes.

By continuing to use our website, you acknowledge that you have read and understood this policy. Where consent is required for any non-essential cookies, this will be obtained through a cookie consent mechanism prior to such cookies being placed on your device.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites function correctly, operate more efficiently, and provide information to website owners.

Cookies may be categorised as follows:

Session cookies – these are temporary and are automatically deleted when you close your browser.
Persistent cookies – these remain on your device for a set period, or until manually deleted, and are activated each time you visit the website that created them.

3. Our Legal Basis for Using Cookies

Under PECR, strictly necessary cookies (those essential for the website to function and for the security of our services) do not require your prior consent. Where any cookies used on our website are not strictly necessary, we will seek your consent in accordance with UK GDPR before such cookies are set, and you will be able to withdraw that consent at any time.

4. Cookies We Use

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential to enable you to move around the website and use its features, including secure areas. Without these cookies, services you have asked for, such as maintaining a secure connection, cannot be provided. These cookies do not require your consent under UK data protection law.

These cookies may be used to:

Maintain the security and integrity of the website.
Record and remember your cookie consent preferences.
Ensure the website functions and displays correctly.
Support core WordPress platform functionality.

4.2 Contact Form Cookies

Our website includes a contact form to allow visitors to communicate with us. Depending on the specific contact form software in use, temporary cookies may be placed to:

Protect the form against spam and fraudulent submissions.
Support the correct functioning of the form.
Retain information you have entered during your current browsing session.

These cookies do not collect or store sensitive personal data and are used solely to support the secure operation of the contact form. Any personal data you submit via the contact form is handled separately in accordance with our Privacy Policy.

5. Third-Party Cookies

We do not use Google Analytics, advertising cookies, or any other tracking technologies for marketing or profiling purposes.

However, our website hosting provider, security plugins, and/or anti-spam services may place strictly necessary cookies required for the safe, secure, and reliable operation of the website. These third parties act as data processors and are contractually required to handle any data in accordance with applicable data protection law.

6. Managing and Controlling Cookies

Most web browsers allow you to control cookies through their settings. You can typically use your browser settings to:

View the cookies stored on your device.
Delete existing cookies.
Block cookies from being set in future.

Please note that blocking or deleting strictly necessary cookies may affect the functionality, performance, or security of the website, and certain features may not operate as intended.

For further information on managing cookies, you may wish to visit www.aboutcookies.org or www.allaboutcookies.org.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in our website, or changes in applicable legal or regulatory requirements. Any changes will be published on this page, together with a revised “Last Updated” date. We encourage you to review this policy periodically.

8. Your Rights

You have the right to withdraw or amend your consent to non-essential cookies at any time. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.

9. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Resilient Roots Services Ltd Email: info@resilientroots.co.uk Telephone: 07967 202130 Registered Office: 28A Grange Street, Clifton, Bedfordshire, SG17 5EW