Privacy Policy

Resilient Roots Services Ltd
Effective Date: June 2026

1. Introduction

Resilient Roots Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us through our online forms.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Resilient Roots Services Ltd
Registered in England and Wales

Email: info@resilientroots.co.uk
Telephone: 07967 202130
Registered Office: 28A Grange Street Clifton Bedfordshire SG17 5AH

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

When you complete a contact form on our website, we may collect:

Your name
Email address
Telephone number (if provided)
Details contained within your enquiry or message

Technical Information

When you visit our website, our hosting provider may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Date and time of access
Pages visited

This information is used for security, website operation, and troubleshooting purposes.

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and requests.
Provide information about our services.
Communicate with prospective and existing clients.
Maintain website security and functionality.
Comply with legal obligations.

We do not sell or rent your personal information to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

Legitimate Interests

To respond to enquiries, manage communications, and operate our business effectively.

Consent

Where you voluntarily submit information through our website.

Legal Obligations

Where processing is required to comply with legal or regulatory requirements.

6. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Information submitted through our website is stored securely and access is restricted to authorised personnel only.

7. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary for the operation of our business, including:

Website hosting providers
IT support providers
Professional advisers (such as accountants or legal advisers)

These providers are required to keep your information secure and confidential.

We may also disclose information where required by law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Enquiry information that does not result in an ongoing business relationship will typically be deleted when no longer required.

9. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict processing of your information.
Object to processing based on legitimate interests.
Request transfer of your personal information where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided above.

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

12. Cookies

Our website uses cookies to support functionality and security. Further information can be found in our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective date.

We encourage visitors to review this policy periodically.