Navigation Package 1
An initial assessment conversation. A written plan identifying benefit entitlements, support services, and recommended next steps.
£350
Application Package 2
Everything in Package 1, plus hands-on completion of relevant forms with a written report suggesting next steps. You will provide the information and evidence.
£700
Coordination Package 3
Everything in Packages 1 and 2, plus active coordination of care services: identifying suitable home care providers, assistive technology, or support services; making initial arrangements on your behalf; and a four-week check-in.
£1400
Real Stories, Real Choices
Sarah’s Story
I always thought I could look after Mum on my own.
She’d started forgetting things now and then and wasn’t as steady on her feet as she used to be. At first it was just popping round with shopping or taking her to appointments, but before long I was calling every day, sorting out paperwork and worrying every time the phone rang.
Everyone kept telling me there was help available, but I had no idea where to find it. Every website seemed to send me somewhere else, and I didn’t know what Mum might be entitled to or who I was supposed to speak to first.
The consultation gave me the chance to explain everything without feeling like I was taking up someone’s time. We talked about Mum, what she was managing, where she was struggling, and what I was finding difficult too.
A few days later I received a report that actually made sense. It explained what support might be available, who we should contact, whether Mum could be eligible for financial help, and what steps to take first.
It wasn’t pages of confusing information—it was a plan that was about us.
For the first time, I stopped feeling like I was guessing. I knew where to start, what could wait, and what questions to ask.
It didn’t solve everything overnight, but it gave me confidence that we were heading in the right direction instead of just reacting to one problem after another.
Michael’s Story
My aunt has always been fiercely independent, so asking for help wasn’t something she wanted to do.
When it became obvious she needed more support at home, I offered to sort everything out. I thought it would just be a few forms.
I couldn’t have been more wrong.
Every application seemed to ask the same questions in different ways, and I was worried about getting something wrong. I kept putting them off because I didn’t know what information they were really looking for.
After our first conversation, I had a much better idea of what support might be available, but the biggest relief was having someone help me work through the paperwork.
I gathered everything they asked me to find, and together we completed the forms properly. Whenever I wasn’t sure how to answer something, they explained why the question was being asked and what information would be most helpful.
It saved me hours of second-guessing myself.
When everything had been submitted, I also received a summary of what we’d done and what would happen next, so I didn’t have to rely on my memory or keep piles of notes on the kitchen table.
Instead of feeling buried under paperwork, I could spend my weekends doing what my aunt actually wanted—having lunch together and keeping her company.
Aisha’s Story
After Dad came home from hospital, everyone kept asking me what care we’d arranged.
The honest answer was… none.
Not because I didn’t want to, but because I didn’t even know where to begin. Every organisation seemed responsible for something different, and I spent hours on the phone being passed from one place to another.
By the time I asked for help, I was exhausted.
The first meeting helped me understand what Dad might need now and what we should be thinking about over the next few months. We went through the benefits, the paperwork and the different types of support available.
What made the biggest difference, though, was that I wasn’t left to organise everything myself.
Suitable care providers were identified, we discussed equipment that could make life easier and safer for Dad, and those first enquiries were made for us. Suddenly I wasn’t staring at a list of phone numbers wondering who to call first.
A few weeks later, we had another conversation to see how things were going. By then Dad had settled into a routine, but we’d discovered a couple of things that weren’t working quite as we’d hoped. It was reassuring to talk them through and make a few changes before they became bigger problems.
Looking back, what I remember most is the feeling that someone was alongside us while everything was being put in place.
When you’re caring for someone you love, you’re already carrying enough. Having practical help to get the right support organised meant I could stop spending every evening chasing services and spend that time sitting with Dad instead.